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|Table of Contents|
1 Introduction to Operations Management
2 Competitiveness, Strategic Planning, and Productivity
3 Demand Forecasting
4 Product Design
5 Strategic Capacity Planning
6 Process Design and Facility Layout
7 Work/Job Design
8 Location Planning and Analysis
9 Management of Quality
10 Statistical Quality Control
11 Supply Chain Management
12 Inventory Management
13 Aggregate Operations Planning and Master Scheduling
14 Material Requirements Planning and Enterprise Resource Planning
15 Just-in-Time and Lean Production
16 Job and Staff Scheduling
17 Project Management
18 Waiting-Line Analysis