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|Table of Contents||Table of Contents PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART TWO: DESIGNING OPERATIONS 5. Design of Goods and Services 6. Managing Quality 7. Process Strategies 8. Location Strategies 9. Layout Strategies 10. Human Resources, Job Design, and Work Measurement PART THREE: MANAGING OPERATIONS 11. Supply Chain Management 12. Inventory Management 13. Aggregate Planning and S&OP 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Lean Operations 17. Maintenance and Reliability|