The Test Bank for Managing for Quality and Performance Excellence 11th Edition by Evans includes Real-World Questions & Answers for Serious Test-Prepping.
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* covers ALL chapters in the table of contents listed on our website so you can quickly review material and reinforce key concepts.
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Professionally created to provide realistic questions with correct answers. The majority of questions are in the multiple choice format. These are the same types of questions you are most likely to find on the exam. You can have confidence these questions cover all the major concepts found the in book.
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|Table of Contents||Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1. Introduction to Quality. 2. Foundations of Quality Management. 3. Customer Focus. 4. Workforce Focus. 5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY. 6. Statistical Methods in Quality Management. 7. Design for Quality and Product Excellence. 8. Measuring and Controlling Quality. 9. Process Improvement and Six Sigma. Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE. 10. The Baldrige Framework for Performance Excellence. 11. Strategy and Performance Excellence. 12. Measurement and Knowledge Management for Performance Excellence. 13. Leadership for Performance Excellence. 14. Building and Sustaining Quality and Performance Excellence.|